{"id":5435,"date":"2021-11-14T09:47:35","date_gmt":"2021-11-14T09:47:35","guid":{"rendered":"https:\/\/wordpress-theme.spider-themes.net\/docly\/?page_id=5435"},"modified":"2024-06-04T20:30:18","modified_gmt":"2024-06-04T20:30:18","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/docs.connexite.co.uk\/index.php\/frequently-asked-questions\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"5435\" class=\"elementor elementor-5435\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-71e0a63 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"71e0a63\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2bc397a\" data-id=\"2bc397a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c217253 elementor-widget elementor-widget-Docly_faq\" data-id=\"c217253\" data-element_type=\"widget\" data-widget_type=\"Docly_faq.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"doc_faq_area\">\r\n    <ul class=\"nav nav-tabs doc_tag\" id=\"myTab-c217253\" role=\"tablist\">\r\n                    <li class=\"nav-item\">\r\n                <a href=\"#license\" class=\"nav-link  active\" id=\"license-tab\" data-bs-toggle=\"tab\" role=\"tab\" aria-controls=\"license\" aria-selected=\"true\">\r\n                    License                <\/a>\r\n            <\/li>\r\n                        <li class=\"nav-item\">\r\n                <a href=\"#product\" class=\"nav-link \" id=\"product-tab\" data-bs-toggle=\"tab\" role=\"tab\" aria-controls=\"product\" aria-selected=\"false\">\r\n                    Product                <\/a>\r\n            <\/li>\r\n                        <li class=\"nav-item\">\r\n                <a href=\"#protocol-support\" class=\"nav-link \" id=\"protocol-support-tab\" data-bs-toggle=\"tab\" role=\"tab\" aria-controls=\"protocol-support\" aria-selected=\"false\">\r\n                    Protocol Support                <\/a>\r\n            <\/li>\r\n                        <li class=\"nav-item\">\r\n                <a href=\"#salesandpricing\" class=\"nav-link \" id=\"salesandpricing-tab\" data-bs-toggle=\"tab\" role=\"tab\" aria-controls=\"salesandpricing\" aria-selected=\"false\">\r\n                    Sales &amp; Pricing                <\/a>\r\n            <\/li>\r\n                        <li class=\"nav-item\">\r\n                <a href=\"#support\" class=\"nav-link \" id=\"support-tab\" data-bs-toggle=\"tab\" role=\"tab\" aria-controls=\"support\" aria-selected=\"false\">\r\n                    Support                <\/a>\r\n            <\/li>\r\n                <\/ul>\r\n    <div class=\"tab-content\" id=\"myTabContent-c217253\">\r\n                    <div class=\"tab-pane fade  show active\" id=\"license\" role=\"tabpanel\" aria-labelledby=\"license-tab\">\r\n                <div class=\"row\">\r\n                    <div class=\"col-lg-12\">\r\n                        <div class=\"accordion doc_faq_info\" id=\"accordion-license\">\r\n                                                            <div class=\"card active\">\r\n                                    <div class=\"card-header\" id=\"heading-0license-5805\">\r\n                                        <h2 class=\"mb-0\">\r\n                                            <button class=\"btn btn-link\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-0license-5805\" aria-expanded=\"true\" aria-controls=\"collapse-0license-5805\">\r\n                                                What are the license levels?<i class=\"icon_plus\"><\/i><i class=\"icon_minus-06\"><\/i>\r\n                                            <\/button>\r\n                                        <\/h2>\r\n                                    <\/div>\r\n                                    <div id=\"collapse-0license-5805\" class=\"collapse  show\" aria-labelledby=\"heading-0license-5805\" data-parent=\"#accordion-license\">\r\n                                        <div class=\"card-body\">\r\n                                            <p>ConnexOne licensing is based on protocol features. There are different license options based on what protocols ConnexOne would be allowed to transfer. Here are the lists of licenses:<\/p>\n<p>Base License: Simple file transfer<\/p>\n<p>File Transfer License<\/p>\n<p>SQL License<\/p>\n<p>Video License<\/p>\n<p>Modbus\/IOT License<\/p>\n<p>HTTP\/S License (Requires two pair of ConnexOne devices)<\/p>\n                                        <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                                <div class=\"card\">\r\n                                    <div class=\"card-header\" id=\"heading-1license-5804\">\r\n                                        <h2 class=\"mb-0\">\r\n                                            <button class=\"btn btn-link collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-1license-5804\" aria-expanded=\"true\" aria-controls=\"collapse-1license-5804\">\r\n                                                Are ConnexOne licenses subscription based?<i class=\"icon_plus\"><\/i><i class=\"icon_minus-06\"><\/i>\r\n                                            <\/button>\r\n                                        <\/h2>\r\n                                    <\/div>\r\n                                    <div id=\"collapse-1license-5804\" class=\"collapse \" aria-labelledby=\"heading-1license-5804\" data-parent=\"#accordion-license\">\r\n                                        <div class=\"card-body\">\r\n                                            <p>Current ConnexOne licensing is based on functionality and all licenses are perpetual. You can use all the licensed feature forever. There is no subscription based license as of January 2024<\/p>\n                                        <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                        <\/div>\r\n                    <\/div>\r\n                <\/div>\r\n            <\/div>\r\n                        <div class=\"tab-pane fade \" id=\"product\" role=\"tabpanel\" aria-labelledby=\"product-tab\">\r\n                <div class=\"row\">\r\n                    <div class=\"col-lg-12\">\r\n                        <div class=\"accordion doc_faq_info\" id=\"accordion-product\">\r\n                                                            <div class=\"card active\">\r\n                                    <div class=\"card-header\" id=\"heading-0product-5807\">\r\n                                        <h2 class=\"mb-0\">\r\n                                            <button class=\"btn btn-link\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-0product-5807\" aria-expanded=\"true\" aria-controls=\"collapse-0product-5807\">\r\n                                                How should i choose correct device model?<i class=\"icon_plus\"><\/i><i class=\"icon_minus-06\"><\/i>\r\n                                            <\/button>\r\n                                        <\/h2>\r\n                                    <\/div>\r\n                                    <div id=\"collapse-0product-5807\" class=\"collapse  show\" aria-labelledby=\"heading-0product-5807\" data-parent=\"#accordion-product\">\r\n                                        <div class=\"card-body\">\r\n                                            <p>Although we are providing different hardware flavours, selecting correct resource package is usually requires Connexite involvement. Still best informations to pick the right hardware should be provided by the operating bodies.<\/p>\n<p>Important points to be considered for correct hardware positioning includes, protocol set, traffic volume, inspection sets and number of simultaneous transfer. Once these informations are provided, Connexite and partners systems engineer will help you find the correct device set.<\/p>\n                                        <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                        <\/div>\r\n                    <\/div>\r\n                <\/div>\r\n            <\/div>\r\n                        <div class=\"tab-pane fade \" id=\"protocol-support\" role=\"tabpanel\" aria-labelledby=\"protocol-support-tab\">\r\n                <div class=\"row\">\r\n                    <div class=\"col-lg-12\">\r\n                        <div class=\"accordion doc_faq_info\" id=\"accordion-protocol-support\">\r\n                                                            <div class=\"card active\">\r\n                                    <div class=\"card-header\" id=\"heading-0protocol-support-5809\">\r\n                                        <h2 class=\"mb-0\">\r\n                                            <button class=\"btn btn-link\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-0protocol-support-5809\" aria-expanded=\"true\" aria-controls=\"collapse-0protocol-support-5809\">\r\n                                                What is the price to add new protocol support?<i class=\"icon_plus\"><\/i><i class=\"icon_minus-06\"><\/i>\r\n                                            <\/button>\r\n                                        <\/h2>\r\n                                    <\/div>\r\n                                    <div id=\"collapse-0protocol-support-5809\" class=\"collapse  show\" aria-labelledby=\"heading-0protocol-support-5809\" data-parent=\"#accordion-protocol-support\">\r\n                                        <div class=\"card-body\">\r\n                                            <p>There is no development costs associated with protocol support. Connexite enginners would be more than happy to add new protocols and help their user achieve more with ConnexOne.<\/p>\n                                        <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                                <div class=\"card\">\r\n                                    <div class=\"card-header\" id=\"heading-1protocol-support-5808\">\r\n                                        <h2 class=\"mb-0\">\r\n                                            <button class=\"btn btn-link collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-1protocol-support-5808\" aria-expanded=\"true\" aria-controls=\"collapse-1protocol-support-5808\">\r\n                                                What are the protocols supported?<i class=\"icon_plus\"><\/i><i class=\"icon_minus-06\"><\/i>\r\n                                            <\/button>\r\n                                        <\/h2>\r\n                                    <\/div>\r\n                                    <div id=\"collapse-1protocol-support-5808\" class=\"collapse \" aria-labelledby=\"heading-1protocol-support-5808\" data-parent=\"#accordion-protocol-support\">\r\n                                        <div class=\"card-body\">\r\n                                            <p>Short answer, there is no limit on protocol support. Connexite modular architecture allows easy integration of any protocol information to be carried from Guardian to Postman, and transferring to a destination with any receiving protocol.<\/p>\n<p>Even proprietary protocols support can be added into ConnexOne operating system.<\/p>\n<p>&nbsp;<\/p>\n                                        <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                        <\/div>\r\n                    <\/div>\r\n                <\/div>\r\n            <\/div>\r\n                        <div class=\"tab-pane fade \" id=\"salesandpricing\" role=\"tabpanel\" aria-labelledby=\"salesandpricing-tab\">\r\n                <div class=\"row\">\r\n                    <div class=\"col-lg-12\">\r\n                        <div class=\"accordion doc_faq_info\" id=\"accordion-salesandpricing\">\r\n                                                            <div class=\"card active\">\r\n                                    <div class=\"card-header\" id=\"heading-0salesandpricing-5810\">\r\n                                        <h2 class=\"mb-0\">\r\n                                            <button class=\"btn btn-link\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-0salesandpricing-5810\" aria-expanded=\"true\" aria-controls=\"collapse-0salesandpricing-5810\">\r\n                                                How can i buy products from Connexite?<i class=\"icon_plus\"><\/i><i class=\"icon_minus-06\"><\/i>\r\n                                            <\/button>\r\n                                        <\/h2>\r\n                                    <\/div>\r\n                                    <div id=\"collapse-0salesandpricing-5810\" class=\"collapse  show\" aria-labelledby=\"heading-0salesandpricing-5810\" data-parent=\"#accordion-salesandpricing\">\r\n                                        <div class=\"card-body\">\r\n                                            <p>Connexite sales operation was built on a strong partner ecosystem. Currently there are 20 countries that Connexite is working with channel partners and distributors.<\/p>\n<p>You can always inquire pricing directly to Connexite Sales Team. Connexite will engage you with the correct sales partner after initial discussions. Connexite Partners are also ready to support on all sales requests<\/p>\n                                        <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                                <div class=\"card\">\r\n                                    <div class=\"card-header\" id=\"heading-1salesandpricing-5809\">\r\n                                        <h2 class=\"mb-0\">\r\n                                            <button class=\"btn btn-link collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-1salesandpricing-5809\" aria-expanded=\"true\" aria-controls=\"collapse-1salesandpricing-5809\">\r\n                                                What is the price to add new protocol support?<i class=\"icon_plus\"><\/i><i class=\"icon_minus-06\"><\/i>\r\n                                            <\/button>\r\n                                        <\/h2>\r\n                                    <\/div>\r\n                                    <div id=\"collapse-1salesandpricing-5809\" class=\"collapse \" aria-labelledby=\"heading-1salesandpricing-5809\" data-parent=\"#accordion-salesandpricing\">\r\n                                        <div class=\"card-body\">\r\n                                            <p>There is no development costs associated with protocol support. Connexite enginners would be more than happy to add new protocols and help their user achieve more with ConnexOne.<\/p>\n                                        <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                        <\/div>\r\n                    <\/div>\r\n                <\/div>\r\n            <\/div>\r\n                        <div class=\"tab-pane fade \" id=\"support\" role=\"tabpanel\" aria-labelledby=\"support-tab\">\r\n                <div class=\"row\">\r\n                    <div class=\"col-lg-12\">\r\n                        <div class=\"accordion doc_faq_info\" id=\"accordion-support\">\r\n                                                            <div class=\"card active\">\r\n                                    <div class=\"card-header\" id=\"heading-0support-5806\">\r\n                                        <h2 class=\"mb-0\">\r\n                                            <button class=\"btn btn-link\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-0support-5806\" aria-expanded=\"true\" aria-controls=\"collapse-0support-5806\">\r\n                                                What are the support options for ConnexOne?<i class=\"icon_plus\"><\/i><i class=\"icon_minus-06\"><\/i>\r\n                                            <\/button>\r\n                                        <\/h2>\r\n                                    <\/div>\r\n                                    <div id=\"collapse-0support-5806\" class=\"collapse  show\" aria-labelledby=\"heading-0support-5806\" data-parent=\"#accordion-support\">\r\n                                        <div class=\"card-body\">\r\n                                            <p>Connexite, together with its partner ecosystem provide a wide range of service options.<\/p>\n<p>Basic support covers 1 (one) year of standart RMA, and allows creation of service request with standart level of online support<\/p>\n<p>Further service options can be attached to products, to extend the support level for shorter SLA and quicker RMA times.<\/p>\n<p>You can attach service contracts up to 5 years.<\/p>\n<p>Also we are training our partners to provide you local support worldwide for more effective service offering<\/p>\n                                        <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                        <\/div>\r\n                    <\/div>\r\n                <\/div>\r\n            <\/div>\r\n                <\/div>\r\n<\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2406ba0e elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"2406ba0e\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1fa6b144\" data-id=\"1fa6b144\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3286a0e6 elementor-widget elementor-widget-heading\" data-id=\"3286a0e6\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.17.0 - 08-11-2023 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h2 class=\"elementor-heading-title elementor-size-default\">Frequently Asked Questions<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b43d8a1 elementor-widget elementor-widget-text-editor\" data-id=\"b43d8a1\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.17.0 - 08-11-2023 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\tPlease check for most recent topics. <br>You can also use the search bar to dig deeper into our large set of documents\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-45007635 elementor-widget elementor-widget-Docly_faq\" data-id=\"45007635\" data-element_type=\"widget\" data-widget_type=\"Docly_faq.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"doc_faq_area_two\">\r\n    <div class=\"container\">\r\n        <div class=\"row\">\r\n            <div class=\"col-lg-4 col-md-5\">\r\n                <div class=\"fact_navigation_info\">\r\n                                            <h4 class=\"c_head\">Topics<\/h4>\r\n                                        <ul class=\"nav nav-tabs fact_navigation\" id=\"myTab\" role=\"tablist\">\r\n                                                    <li class=\"nav-item\">\r\n                                <a class=\"nav-link active\" id=\"license-tab\" data-bs-toggle=\"tab\" href=\"#license\" role=\"tab\" aria-controls=\"license\" aria-selected=\"true\">\r\n                                    License                                <\/a>\r\n                            <\/li>\r\n                                                        <li class=\"nav-item\">\r\n                                <a class=\"nav-link \" id=\"product-tab\" data-bs-toggle=\"tab\" href=\"#product\" role=\"tab\" aria-controls=\"product\" aria-selected=\"false\">\r\n                                    Product                                <\/a>\r\n                            <\/li>\r\n                                                        <li class=\"nav-item\">\r\n                                <a class=\"nav-link \" id=\"protocol-support-tab\" data-bs-toggle=\"tab\" href=\"#protocol-support\" role=\"tab\" aria-controls=\"protocol-support\" aria-selected=\"false\">\r\n                                    Protocol Support                                <\/a>\r\n                            <\/li>\r\n                                                        <li class=\"nav-item\">\r\n                                <a class=\"nav-link \" id=\"salesandpricing-tab\" data-bs-toggle=\"tab\" href=\"#salesandpricing\" role=\"tab\" aria-controls=\"salesandpricing\" aria-selected=\"false\">\r\n                                    Sales &amp; Pricing                                <\/a>\r\n                            <\/li>\r\n                                                        <li class=\"nav-item\">\r\n                                <a class=\"nav-link \" id=\"support-tab\" data-bs-toggle=\"tab\" href=\"#support\" role=\"tab\" aria-controls=\"support\" aria-selected=\"false\">\r\n                                    Support                                <\/a>\r\n                            <\/li>\r\n                                                <\/ul>\r\n                <\/div>\r\n            <\/div>\r\n            <div class=\"col-lg-8 col-md-7\">\r\n                <div class=\"tab-content pl_70\" id=\"myTabContent-45007635\">\r\n                                    <div class=\"tab-pane fade  show active\" id=\"license\" role=\"tabpanel\" aria-labelledby=\"license-tab\">\r\n                        <div class=\"accordion doc_faq_info\" id=\"accordion-license\">\r\n                                                            <div class=\"card\">\r\n                                    <div class=\"card-header\" id=\"heading-license0-5805\">\r\n                                        <h2 class=\"mb-0\">\r\n                                            <button class=\"btn btn-link\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-license0-5805\" aria-expanded=\"true\" aria-controls=\"collapse-license0-5805\">\r\n                                                What are the license levels?<i class=\"icon_plus\"><\/i><i class=\"icon_minus-06\"><\/i>\r\n                                            <\/button>\r\n                                        <\/h2>\r\n                                    <\/div>\r\n                                    <div id=\"collapse-license0-5805\" class=\"collapse show\" aria-labelledby=\"heading-license0-5805\" data-parent=\"#accordion-license\">\r\n                                        <div class=\"card-body\">\r\n                                            <p>ConnexOne licensing is based on protocol features. There are different license options based on what protocols ConnexOne would be allowed to transfer. Here are the lists of licenses:<\/p>\n<p>Base License: Simple file transfer<\/p>\n<p>File Transfer License<\/p>\n<p>SQL License<\/p>\n<p>Video License<\/p>\n<p>Modbus\/IOT License<\/p>\n<p>HTTP\/S License (Requires two pair of ConnexOne devices)<\/p>\n                                        <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                                <div class=\"card\">\r\n                                    <div class=\"card-header\" id=\"heading-license1-5804\">\r\n                                        <h2 class=\"mb-0\">\r\n                                            <button class=\"btn btn-link collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-license1-5804\" aria-expanded=\"false\" aria-controls=\"collapse-license1-5804\">\r\n                                                Are ConnexOne licenses subscription based?<i class=\"icon_plus\"><\/i><i class=\"icon_minus-06\"><\/i>\r\n                                            <\/button>\r\n                                        <\/h2>\r\n                                    <\/div>\r\n                                    <div id=\"collapse-license1-5804\" class=\"collapse\" aria-labelledby=\"heading-license1-5804\" data-parent=\"#accordion-license\">\r\n                                        <div class=\"card-body\">\r\n                                            <p>Current ConnexOne licensing is based on functionality and all licenses are perpetual. You can use all the licensed feature forever. There is no subscription based license as of January 2024<\/p>\n                                        <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                        <\/div>\r\n                    <\/div>\r\n                                        <div class=\"tab-pane fade \" id=\"product\" role=\"tabpanel\" aria-labelledby=\"product-tab\">\r\n                        <div class=\"accordion doc_faq_info\" id=\"accordion-product\">\r\n                                                            <div class=\"card\">\r\n                                    <div class=\"card-header\" id=\"heading-product0-5807\">\r\n                                        <h2 class=\"mb-0\">\r\n                                            <button class=\"btn btn-link\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-product0-5807\" aria-expanded=\"true\" aria-controls=\"collapse-product0-5807\">\r\n                                                How should i choose correct device model?<i class=\"icon_plus\"><\/i><i class=\"icon_minus-06\"><\/i>\r\n                                            <\/button>\r\n                                        <\/h2>\r\n                                    <\/div>\r\n                                    <div id=\"collapse-product0-5807\" class=\"collapse show\" aria-labelledby=\"heading-product0-5807\" data-parent=\"#accordion-product\">\r\n                                        <div class=\"card-body\">\r\n                                            <p>Although we are providing different hardware flavours, selecting correct resource package is usually requires Connexite involvement. Still best informations to pick the right hardware should be provided by the operating bodies.<\/p>\n<p>Important points to be considered for correct hardware positioning includes, protocol set, traffic volume, inspection sets and number of simultaneous transfer. Once these informations are provided, Connexite and partners systems engineer will help you find the correct device set.<\/p>\n                                        <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                        <\/div>\r\n                    <\/div>\r\n                                        <div class=\"tab-pane fade \" id=\"protocol-support\" role=\"tabpanel\" aria-labelledby=\"protocol-support-tab\">\r\n                        <div class=\"accordion doc_faq_info\" id=\"accordion-protocol-support\">\r\n                                                            <div class=\"card\">\r\n                                    <div class=\"card-header\" id=\"heading-protocol-support0-5809\">\r\n                                        <h2 class=\"mb-0\">\r\n                                            <button class=\"btn btn-link\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-protocol-support0-5809\" aria-expanded=\"true\" aria-controls=\"collapse-protocol-support0-5809\">\r\n                                                What is the price to add new protocol support?<i class=\"icon_plus\"><\/i><i class=\"icon_minus-06\"><\/i>\r\n                                            <\/button>\r\n                                        <\/h2>\r\n                                    <\/div>\r\n                                    <div id=\"collapse-protocol-support0-5809\" class=\"collapse show\" aria-labelledby=\"heading-protocol-support0-5809\" data-parent=\"#accordion-protocol-support\">\r\n                                        <div class=\"card-body\">\r\n                                            <p>There is no development costs associated with protocol support. Connexite enginners would be more than happy to add new protocols and help their user achieve more with ConnexOne.<\/p>\n                                        <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                                <div class=\"card\">\r\n                                    <div class=\"card-header\" id=\"heading-protocol-support1-5808\">\r\n                                        <h2 class=\"mb-0\">\r\n                                            <button class=\"btn btn-link collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-protocol-support1-5808\" aria-expanded=\"false\" aria-controls=\"collapse-protocol-support1-5808\">\r\n                                                What are the protocols supported?<i class=\"icon_plus\"><\/i><i class=\"icon_minus-06\"><\/i>\r\n                                            <\/button>\r\n                                        <\/h2>\r\n                                    <\/div>\r\n                                    <div id=\"collapse-protocol-support1-5808\" class=\"collapse\" aria-labelledby=\"heading-protocol-support1-5808\" data-parent=\"#accordion-protocol-support\">\r\n                                        <div class=\"card-body\">\r\n                                            <p>Short answer, there is no limit on protocol support. Connexite modular architecture allows easy integration of any protocol information to be carried from Guardian to Postman, and transferring to a destination with any receiving protocol.<\/p>\n<p>Even proprietary protocols support can be added into ConnexOne operating system.<\/p>\n<p>&nbsp;<\/p>\n                                        <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                        <\/div>\r\n                    <\/div>\r\n                                        <div class=\"tab-pane fade \" id=\"salesandpricing\" role=\"tabpanel\" aria-labelledby=\"salesandpricing-tab\">\r\n                        <div class=\"accordion doc_faq_info\" id=\"accordion-salesandpricing\">\r\n                                                            <div class=\"card\">\r\n                                    <div class=\"card-header\" id=\"heading-salesandpricing0-5810\">\r\n                                        <h2 class=\"mb-0\">\r\n                                            <button class=\"btn btn-link\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-salesandpricing0-5810\" aria-expanded=\"true\" aria-controls=\"collapse-salesandpricing0-5810\">\r\n                                                How can i buy products from Connexite?<i class=\"icon_plus\"><\/i><i class=\"icon_minus-06\"><\/i>\r\n                                            <\/button>\r\n                                        <\/h2>\r\n                                    <\/div>\r\n                                    <div id=\"collapse-salesandpricing0-5810\" class=\"collapse show\" aria-labelledby=\"heading-salesandpricing0-5810\" data-parent=\"#accordion-salesandpricing\">\r\n                                        <div class=\"card-body\">\r\n                                            <p>Connexite sales operation was built on a strong partner ecosystem. Currently there are 20 countries that Connexite is working with channel partners and distributors.<\/p>\n<p>You can always inquire pricing directly to Connexite Sales Team. Connexite will engage you with the correct sales partner after initial discussions. Connexite Partners are also ready to support on all sales requests<\/p>\n                                        <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                                <div class=\"card\">\r\n                                    <div class=\"card-header\" id=\"heading-salesandpricing1-5809\">\r\n                                        <h2 class=\"mb-0\">\r\n                                            <button class=\"btn btn-link collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-salesandpricing1-5809\" aria-expanded=\"false\" aria-controls=\"collapse-salesandpricing1-5809\">\r\n                                                What is the price to add new protocol support?<i class=\"icon_plus\"><\/i><i class=\"icon_minus-06\"><\/i>\r\n                                            <\/button>\r\n                                        <\/h2>\r\n                                    <\/div>\r\n                                    <div id=\"collapse-salesandpricing1-5809\" class=\"collapse\" aria-labelledby=\"heading-salesandpricing1-5809\" data-parent=\"#accordion-salesandpricing\">\r\n                                        <div class=\"card-body\">\r\n                                            <p>There is no development costs associated with protocol support. Connexite enginners would be more than happy to add new protocols and help their user achieve more with ConnexOne.<\/p>\n                                        <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                        <\/div>\r\n                    <\/div>\r\n                                        <div class=\"tab-pane fade \" id=\"support\" role=\"tabpanel\" aria-labelledby=\"support-tab\">\r\n                        <div class=\"accordion doc_faq_info\" id=\"accordion-support\">\r\n                                                            <div class=\"card\">\r\n                                    <div class=\"card-header\" id=\"heading-support0-5806\">\r\n                                        <h2 class=\"mb-0\">\r\n                                            <button class=\"btn btn-link\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-support0-5806\" aria-expanded=\"true\" aria-controls=\"collapse-support0-5806\">\r\n                                                What are the support options for ConnexOne?<i class=\"icon_plus\"><\/i><i class=\"icon_minus-06\"><\/i>\r\n                                            <\/button>\r\n                                        <\/h2>\r\n                                    <\/div>\r\n                                    <div id=\"collapse-support0-5806\" class=\"collapse show\" aria-labelledby=\"heading-support0-5806\" data-parent=\"#accordion-support\">\r\n                                        <div class=\"card-body\">\r\n                                            <p>Connexite, together with its partner ecosystem provide a wide range of service options.<\/p>\n<p>Basic support covers 1 (one) year of standart RMA, and allows creation of service request with standart level of online support<\/p>\n<p>Further service options can be attached to products, to extend the support level for shorter SLA and quicker RMA times.<\/p>\n<p>You can attach service contracts up to 5 years.<\/p>\n<p>Also we are training our partners to provide you local support worldwide for more effective service offering<\/p>\n                                        <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                        <\/div>\r\n                    <\/div>\r\n                                    <\/div>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/div>\r\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>FAQ is suppose to be an online document that poses a series of common questions and answers on a specific topic.<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-5435","page","type-page","status-publish","hentry","no-post-thumbnail"],"acf":[],"_links":{"self":[{"href":"https:\/\/docs.connexite.co.uk\/index.php\/wp-json\/wp\/v2\/pages\/5435","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/docs.connexite.co.uk\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/docs.connexite.co.uk\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/docs.connexite.co.uk\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/docs.connexite.co.uk\/index.php\/wp-json\/wp\/v2\/comments?post=5435"}],"version-history":[{"count":3,"href":"https:\/\/docs.connexite.co.uk\/index.php\/wp-json\/wp\/v2\/pages\/5435\/revisions"}],"predecessor-version":[{"id":5997,"href":"https:\/\/docs.connexite.co.uk\/index.php\/wp-json\/wp\/v2\/pages\/5435\/revisions\/5997"}],"wp:attachment":[{"href":"https:\/\/docs.connexite.co.uk\/index.php\/wp-json\/wp\/v2\/media?parent=5435"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}